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Shipping & Returns

STANDARD DELIVERY

Our typical timeframes for standard delivery are:

  • 8-12 business days (Mon-Fri excluding public holidays) for optical glasses and sunglasses with prescription, following prescription verification.
  • 3-5 business days (Mon-Fri excluding public holidays) following order placement for non prescription sunglasses and accessories.
Once your items have been shipped, you will receive a confirmation email and our warehouse will send tracking information once your order has been dispatched. Please note: there are no live tracking updates for prescription items at this time.


WHERE DO YOU SHIP TO, AND HOW?

Optiplex Online ships World Wide via Australia Post Express e-Parcel and DHL.
Shipping is free for online orders only.

WHAT IS YOUR RETURNS POLICY?

We have a 90 day satisfaction guarantee. If you are unhappy about your decision we will happily replace your glasses or provide you with a full refund. This is only available once per transaction. All you need to do is drop into the boutique where you purchased them, or email support@optiplex.com.au if you purchased online.

There is also a 1 year warranty on frames for accidental breakages! Just send us a photo of your broken frame and we will send you a new one for free. Lenses and normal wear and tear not included. 

For hygiene reasons, the DERMasks cannot be exchanged or returned for change of mind, only in cases of demonstrable product fault.

LOST PARCEL

Optiplex is not responsible for any lost or damaged packages during transit. We will to the best of our ability attempt to resolve any issues that may arise during transit but make no guarantees. The tracking number can be used by you to locate any missing parcels with your national carrier or DHL courier services.

MANUFACTERER'S WARRANTY

Our glasses are all hand checked before they are neatly packaged for you. There is a 1 year manufactering warranty for you. All you need to do is send us a photo and we will replace the frame for you free of charge. This does not include lenses or wear and tear of the glasses. 

ADDRESS FOR RETURNS

Optiplex Eyecare
Westfield Knox Shopping Centre
Shop 1060, 425 Burwood Hwy
Wantirna South, VIC, 3152